9 Effective Email Tips

Would you like to get your message across in email more quickly and make a better impression?  Here are my favorite email tips (click here for a pdf of the tips, suitable for framing):

  1. Use meaningful subject lines
  • Not, Subject: [Blank]
  • Not, Subject “Important! Read Immediately!!”
  • Not, Subject: “Quick Question”
  • Instead, Subject: “15 Confirmed for Friday . . .will we need a larger room?”
  • Consider: [Message in Subject Line] EOM     (agreed-upon convention for leaving the body of the email blank when the  subject line contains the message)

            Example: Updated Quicken EOM

 2. KISS—Keep it Short and Simple

  • Use to inform (what, when, where)
  • Get to the point!
  • 5 or fewer sentences, generally
  • Highlight important points in longer emails—no “wall-o-text”
  • One question per email (two at the very most)
  • Be clear on whether an action or reply is expected

3. Avoid attachments

Link whenever possible or put in the body of the email.

4. Identify yourself clearly—use a signature file

5. Don’t deal with sensitive issues over email and never assume privacy–Imagine your mom or your boss reading it.

6. Use a friendly “tone.” Don’t use sarcasm or all CAPS.

7. Re-read and check before sending (Spelling, grammar, clarity, appropriate tone—casual or formal?)

8. Respond within 24 business hours, at least with “I have to get back with you on this.”

9. Use email to follow up on conversations/meetings  for a common understanding

10. Other tips__________________________________________  (What would you write here?)


Jill Konrath “Selling to Bigger Companies”

Do your voice mails to potential customers or clients start something like this?

Hi, this is Diane Windingland with Small Talk, Big Results.  I work with organizations . . .


OK, you don’t hear the “DELETE,” but according to sales expert, Jill Konrath, that’s what happens when you start to use words that explain your business.

If you want to connect with potential customers, you need to get rid of the “salesy part” of your calls, voice mail and emails.  You need to be vigilant in eliminating “delete triggers.” Read more of this post

The Smallest Conversation: 4 Tips to a Better E-mail Subject Line

To open or not to open?

That is the question your email recipients ask as they look at the subject line of your email, one of many in their overflowing in-boxes.  Why should they open your email?

Increase the readership and response to your emails by following four easy tips:

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Embracing a Shadow–Technology-enabled Communication

An online relationship with Robert never would have worked. He didn’t email, text, Twitter or update a Facebook status. When we met in 1993, people didn’t have those modes of communication available anyway. Well, a few people had email, but I didn’t use email until 1997!

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