January 24, 2013 Leave a comment
A few weeks ago, a headline in the Sunday paper caught my eye: College ‘charm schools’ fill gap. The article talked about how colleges are teaching students business etiquette, including things like how to master small talk.
“A good résumé and a degree only gets you to the table. Professional behaviors are what get you a job.” –Matthew Randall, Executive Director of the Center for Professional Excellence at York College in Pennsylvania.
Intrigued with the concept of a “center for professional excellence,” I tracked down Matthew Randall, and sent him a copy of my book Small Talk Big Results. He sent me the above infographic (Click here for a pdf of the infographic) as well as the full length 2012 study).
What I found most surprising was the section on IT misuse on the job. Approximately 4 out of 5 respondents saw misuse in these areas:
- excessive use of social media
- text messaging at inappropriate times
- inappropriate internet use.
Clearly there is a mismatch between actual and expected behavior.
What challenges with IT misuse or other professionalism issues have you seen at work?